TrackSpace Policies
To maintain a high-quality marketplace experience for both artists and studios, TrackSpace has established the following listing policies. All studios applying to be listed on TrackSpace must review and agree to these policies before being approved on the platform. These guidelines ensure that artists can confidently discover, book, and work in professional recording environments while studios receive reliable and qualified booking requests.
1. Studio Eligibility
• Operate as a professional recording studio or commercial recording space
• Be available for hourly or session-based bookings
• Provide a clean, safe, and professional environment for artists
• Have industry-standard recording equipment and acoustically treated rooms
• Maintain consistent availability for bookings
• Be able to communicate reliably with artists regarding session scheduling
TrackSpace reserves the right to approve or decline any studio application based on these eligibility standards.
2. Listing Accuracy Requirements
• Accurate studio name and location
• Real photos of the studio space
• A clear description of the studio environment and equipment
• Accurate pricing or hourly rate information
• Any relevant session rules or requirements
Studios may not use misleading images or misrepresent equipment, and TrackSpace may request updates if information is found to be inaccurate.
Booking Reliability
• Honor confirmed booking requests
• Communicate promptly with artists
• Maintain an updated availability schedule
• Provide clear session access instructions
Consistent cancellations or poor communication may result in removal from the platform.
Quality Standards
• Clean and organized recording environment
• Functional professional equipment
• Respectful, professional atmosphere
• Safe access to studio
Studios with consistent complaints may be reviewed or removed.
TrackSpace Fees
• Artists: 8% fee
• Founding Studios: 7% lifetime fee
• Standard Studios: 12% standard fee
Fee changes will be communicated in advance.
TrackSpace Cancellation Policy
TrackSpace values the time and availability of both studio owners and artists. To ensure reliability and fairness for all users, the following cancellation policy applies to all bookings made through the TrackSpace platform.
1. Cancellation Window
Guests may cancel a booking at any time prior to the scheduled session. However, the refund amount will depend on how close the cancellation is to the scheduled session start time.
• Cancellations made more than two (2) hours before the scheduled session start time are eligible to receive a 50% refund of the total booking amount.
• Cancellations made within two (2) hours of the scheduled session start time are not eligible for any refund.
2. TrackSpace Service Fee
The TrackSpace service fee (currently 8%) is non-refundable under all circumstances, including cancellations made outside of the two-hour window.
3. Short-Notice Bookings
Bookings made on short notice (within a close time frame of the scheduled session) are considered final. Guests acknowledge that refunds are not guaranteed for short-notice bookings and may not be provided regardless of the reason for cancellation.
4. No-Shows
If a guest fails to arrive for a scheduled session without prior cancellation, the booking will be considered a no-show and no refund will be issued.
5. Agreement to Policy
By confirming a booking on TrackSpace, guests acknowledge and agree to this cancellation policy. TrackSpace reserves the right to update or modify this policy at any time in order to maintain a reliable and fair marketplace for both studios and artists.
Removal from Marketplace
Cancellation Rules
• Clearly communicate notice requirements and any cancellation fees
• Make reasonable efforts to avoid last-minute cancellations
• Artists and studios should resolve scheduling conflicts directly
Violation of the following may be subject to removal for studios and artists:
• Repeated cancellations
• Misleading information
• Negative user experiences
• Unprofessional behavior
• Policy violations
Policy Updates
TrackSpace may update these policies periodically. Studios will be notified of significant updates. By submitting an application, studios agree to comply with these listing policies.